Privacy Policy

This Privacy Policy explains our privacy practices for the website www.rrg.sg (the “Site”), mobile applications and services provided by Orfeostory and its affiliates (collectively referred to as “RRG,” “we,” or “us” or “our”, as the case may be). The Site, mobile applications and services provided by RRG are collectively referred to here as the “Services”.

 

We take the privacy of our users very seriously. We ask that you read this Privacy Policy carefully as it contains important information about how we will collect, use and disclose your personal data.

 

In this Privacy Policy, “personal data” means data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which an organisation has or is likely to have access.

 

General

By interacting with us using your personal data, or submitting your personal data to us, or using any of the Services, you agree and consent to the collection, use and disclosure of your personal data set forth in this Privacy Policy. You also acknowledge that RRG (as well as our respective representatives and/or agents) may from time to time amend, modify or otherwise update this Privacy Policy at its discretion, without prior notification. We therefore advise you to periodically check this Privacy Policy for any updates to this Privacy Policy.

 

Personal data we may collect about you

We will obtain personal data about you (such as your name, home and email addresses, birthdates, gender, contact details etc.) whenever you complete an online form. Generally, we will only process your Personal Data as described in this Privacy Policy.

 

For example, we will obtain your personal data when you register to use our app, visit our website, send us feedback, post material, contact us for any reason, sign up to a service, enter a competition, or purchase goods or services.

 

We may monitor your use of our app or our website through the use of cookies and similar tracking devices. For example, we may monitor how many times you visit or use it, which pages you go to, which features you use, traffic data, location data and the originating domain name of a user’s internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

 

How we use your personal data

We will use your personal data for the purposes described in the data protection notice that was given to you at the time your data was obtained. These purposes include, but are not limited to, the following:

  • to help us identify you and any accounts you hold with us;
  • administration;
  • research, statistical analysis and behavioural analysis;
  • fraud prevention and detection;
  • customising our website or app and their content to your particular preferences;
  • to notify you of any changes to our website or app or to the Services that may affect you;
  • security vetting; and
  • improving our Services.

 

Disclosure of your personal data

We may disclose your personal data to:

  • our agents and service providers;
  • law enforcement agencies in connection with any investigation to help prevent unlawful activity.

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example:

  • access to your account is controlled by a password and username that are unique to you;
  • we store your personal data on secure servers; and

 

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the Internet.

 

Monitoring

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.

Your rights

We will, upon your written request to us (see contact details and requirements below), allow you to enquire about the ways in which your personal data has been or may have been used or disclosed within a year before the request, unless we are required or authorised to do so by law, to deny your request for access to your personal data.

 

You have the right, subject to the payment of a reasonable administrative fee as may be further notified by us, to request access to personal data that we may process about you. If you wish to exercise this right, you should:

  • put your request in writing;
  • include proof of your identity and address (e.g. a copy of your driving licence or passport, and a recent utility or credit card bill);
  • attach a cheque in the amount as notified by us made payable to Religious Rehabilitation Group.; and
  • specify the personal data you want access to, including any account or reference numbers where applicable.

 

You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right, you should:

  • put your request in writing;
  • provide us with enough information to identify you (e.g. account number, username, registration details); and
  • specify the information that is incorrect and what it should be replaced with.

 

Cancelling your Subscription

You also have the right to ask us to stop processing your personal data. If you wish to exercise this right, you should:

  • put your request in writing (via an e–mail sent to rrgsecretariat@gmail.com with a header that says ‘Unsubscribe’ is acceptable)
  • provide us with enough information to identify you (e.g. account number, username, registration details); and

 

Our contact details

We welcome your feedback and questions. If you wish to contact us, please send an email rrgsecretariat@gmail.com or you can write to us at our registered office at RRG Resource & Counselling Centre, 583 Geylang Road Singapore 389522.

 

We may change this Privacy Policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you use our app or access our website.

 

Governing law

This Privacy Policy and your use of this website shall be governed in all respects by the laws of Singapore. You agree to submit any disputes arising out of or in connection with this Privacy Policy to the exclusive jurisdiction of the Singapore courts.